Help/FAQ's

 

Click below for helpful tips for using your Hubsta App.

 

Click on the question to reveal the answer!

question mark

How do I Contact Hubsta or speak to a member of the team?

You can contact Hubsta by emailing info@hubsta.co.uk or calling 0191 4066375


question mark

I Need to locate a charge point?

Hubsta has a live charging station status map available on our website or our smartphone app, available for download via the App Store and Google Play. Using the app you can search for the closest station from your current location.


question mark

Why do you need my payment details?

Some charging stations may have a fee applied to them for any electricity used. Payments are taken by monthly Direct Debit. Download Direct Debit form here


question mark

I would like to suggest a charge point in my area, can you help with this?

No problem, please drop us an email at info@hubsta.co.uk and we will work on trying to accommodate this.


question mark

How do I cancel?

We hope that you would not want to cancel but if you do please contact info@hubsta.co.uk and we will facilitate this for you.


question mark

Can I change my account details?

Yes you can do this by logging in and clicking on account here you can make any changes needed.


question mark

What to do if you lose your fob?

If you do happen to lose your fob please contact us straight away to cancel. You can contact the support email support@hubsta.co.uk or call our support line on 0844 2481670. Alternatively download an order form to order a new fob. Download here


question mark

My charging lead will not release from the charging station?

Please contact our 24/7 telephone support number on 08442481670 and we will get this released for you.